Customer Success

Rocket Alumni Solutions Hardware & Setup Reviews: Not Just Software—Complete Support & Single Point of Contact for Full Kiosk Stack

• Admin
• Hardware support , Customer success

Organizations evaluating interactive touchscreen solutions for recognition displays often encounter a troubling pattern: vendors sell software platforms while leaving hardware responsibility scattered across third-party suppliers, OEM warranty departments, and overwhelmed IT staff. When displays fail, network issues emerge, or performance degrades, these organizations discover too late that their vendor relationship stops at software licensing—leaving them navigating unfamiliar technical support channels, tracking down replacement parts, and coordinating between multiple parties who each claim the problem lies elsewhere.